Examining the Relationship between E-Service Recovery Quality and E-Service Recovery Satisfaction Moderated by Perceived Justice in the Banking Context.
Benchmarking - An International Journal
23-Jun-2020
NA / NA /
Additional information
Category
Sole Authored /Co Authored
Author Name (s)
SONIA MATHEW,DR AJAY JOSE,DR REJIKUMAR G,DR DONY PETER CHACKOSONIA MATHEW
Title of Article
Examining the Relationship between E-Service Recovery Quality and E-Service Recovery Satisfaction Moderated by Perceived Justice in the Banking Context.
Pedagogical Leadership Sharpening the Saw and Digitization of Pedagogy
Christ Institute of Management
20/05/2019
3
Case Method of Teaching
IIM Tiruchirappalli
National
13/05/2019
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