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Dr POORNIMA PURUSHOTHAM

PGDM, PhD
ASSISTANT PROFESSOR

SCHOOL OF HUMANITIES AND PERFORMING ARTS
BANGALORE CAMPUS
 Print Profile

Sl.No. Title Name of Periodical Periodicity Date
Sl.No. Title Name of Journal Date of Publication Volume No/Issue No/Page No
1 Exploring the future of customer-centric banking: A comprehensive examination of chatbot service quality and development of advanced chatbot interfaces framework for Indian banking Jims8m-The Journal Of Indian Management & Strategy 22-Oct-2024 29 / 3 / 4-13

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) SHIVI KHANNA,POORNIMA PURUSHOTHAM
Title of Article Exploring the future of customer-centric banking: A comprehensive examination of chatbot service quality and development of advanced chatbot interfaces framework for Indian banking
Name of Journal Jims8m-The Journal Of Indian Management & Strategy
Volume No 29
Issue No 3
Page No 4-13
URL https://www.indianjournals.com/ijor.aspx?target=ijor:jims8m&type=home
Indexing Agency Web of Science
Date of Publication 22-Oct-2024
2 Chatbot Service Quality in Banking : Analyzing Indian Banking Customer Perceptions and Influence on Customer Satisfaction and Value Indian Journal of Marketing 13-Feb-2024 20 / 1 / 44-65

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) SHIVI KHANNA,POORNIMA PURUSHOTHAM
Title of Article Chatbot Service Quality in Banking : Analyzing Indian Banking Customer Perceptions and Influence on Customer Satisfaction and Value
Name of Journal Indian Journal of Marketing
Volume No 20
Issue No 1
Page No 44-65
URL https://indianjournalofmarketing.com/
Indexing Agency ABDC and SCOPUS
Date of Publication 13-Feb-2024
Sl.No. Title URL Subject Month Year
Sl.No. Type of Book Title Title of Book ISBN Month Year
Sl.No. Type of Book Title of Chapter/Article ISBN Month Year
1 Reference book Artificial Intelligence-Monitored Procedure for Personal Ethical Standard Development Framework in the E-Learning Environment 978-981-19-2940-3 Aug 2022

Additional information

Type of Book Reference book
Type of Work Chapter
Sole Authored/Co Authored Co-Authored
Author Name (s) POORNIMA PURUSHOTHAM,MOUSMI AJAY CHAURASIA,CHIA-FENG JUANG,JANUSZ KACPRZYK
Title of Book Emerging IT/ICT and AI Technologies Affecting Society
Title of Book/Chapter/Article/Case Study) Artificial Intelligence-Monitored Procedure for Personal Ethical Standard Development Framework in the E-Learning Environment
Month/Year Aug/2022
ISBN 978-981-19-2940-3
Pages
Publishing Company/Institution Springer
Indexing Agency Scopus
Level International publisher
Sl.No. Type of Book Title Title of Case Study ISBN Month Year
Sl.No. Title Abstract Objectives Type Sponsors
Sl.No. Title Place of Publication ISBN No. Month Year
Sl.No. Type of Program Role Name of Program Title of Paper Date Organising Institution Level
1 Conference Presenter ICAIN 2024 The Role of Social Media in Shaping Gen Z's Awareness in Understanding Social Issues 24/09/2024 Guru Tegh Bahadur Institute of Technology International
Sl.No. Title of the Program Name of the Program Date Name of the Institution
Sl.No. Title Genre Producer Copyrights
Sl.No. Title Guide Name Institution Month Year
Sl.No. Title Name of Student Institution Month Year
Sl.No. Title of Invention Inventor(s) Filing Date
1 IOT AND GENERATIVE AI BASED SMART CAR PARKING SYSTEM SHIVI KHANNA,POORNIMA PURUSHOTHAM 30-Jul-2024

Additional information

Title of Invention IOT AND GENERATIVE AI BASED SMART CAR PARKING SYSTEM
Applicant/Co-Applicant
Applicant (s)
Inventor /Co-Inventor
Inventor (s) SHIVI KHANNA,POORNIMA PURUSHOTHAM
Type of Specification Provisional
Type of Patent
Granted/Awarded Date
Publication/Application Date 02-Aug-2024
Application/Filing Date 30-Jul-2024
IPC Number
Publication Number 02441057844 A
Patent Number .202441057844 A
Field of Invention Technology
Sl.No. Name of the Research Project Investigator(s) Sponsors Internal/External
Sl.No. Name of the Conference/Seminar Name of Organiser Level Date
Sl.No. Name of the Workshop/FDP/Training programme Name of Oraganiser Level Role Date
Sl.No. Name of the Awards/Achievements/Others Description Organisation Month/ Year
Sl.No. Faculties Theme of Consultancy Type
Sl.No. Applicants Title Date Published

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