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Dr SONIA MATHEW

MBA, PhD
ASSISTANT PROFESSOR


BUSINESS AND MANAGEMENT
SCHOOL OF BUSINESS AND MANAGEMENT
CENTRAL CAMPUS

Name Programme Institution Year of Passing
PhD PhD Bharathiar University 2018
PG MBA Mahatma Gandhi University 2001
Degree BSc Mahatma Gandhi University 1999
Sl.No. Title Name of Periodical Periodicity Date
Sl.No. Title Name of Journal Date of Publication Volume No/Issue No/Page No
1 Examining the Relationship between E-Service Recovery Quality and E-Service Recovery Satisfaction Moderated by Perceived Justice in the Banking Context. Benchmarking - An International Journal 23-Jun-2020 NA / NA /

Additional information

Category
Sole Authored /Co Authored
Author Name (s) SONIA MATHEW,DR AJAY JOSE,DR REJIKUMAR G,DR DONY PETER CHACKOSONIA MATHEW
Title of Article Examining the Relationship between E-Service Recovery Quality and E-Service Recovery Satisfaction Moderated by Perceived Justice in the Banking Context.
Name of Journal Benchmarking - An International Journal
Volume No NA
Issue No NA
Page No
URL https://doi.org/10.1108/BIJ-07-2019-0323
Date of Publication 23-Jun-2020
2 Initial Negativity- A moderator in Customer Satisfaction during the service recovery process in the Life Insurance Context Rajagiri Management Journal 01-Jun-2016 10 / 1 /

Additional information

Category
Sole Authored /Co Authored
Author Name (s) AJAY JOSE,SONIA MATHEW,SARASWATHIAMMA K PSONIA MATHEW
Title of Article Initial Negativity- A moderator in Customer Satisfaction during the service recovery process in the Life Insurance Context
Name of Journal Rajagiri Management Journal
Volume No 10
Issue No 1
Page No
URL NA
Date of Publication 01-Jun-2016
3 Brand loyalty model for Insurance sector- Strategy formulation for brand revitalisation of ULIPS through service recovery initiatives? The Journal of Insurance Institute of India 01-Jan-2015 2 / 3 /

Additional information

Category
Sole Authored /Co Authored
Author Name (s) AJAY JOSE,SONIA MATHEW,SARASWATHIAMMA K PSONIA MATHEW
Title of Article Brand loyalty model for Insurance sector- Strategy formulation for brand revitalisation of ULIPS through service recovery initiatives?
Name of Journal The Journal of Insurance Institute of India
Volume No 2
Issue No 3
Page No
URL NA
Date of Publication 01-Jan-2015
Sl.No. Title URL Subject Month Year
Sl.No. Type of Book Title Title of Book/Chapter/Article/Case Study) ISBN Month Year
Sl.No. Title Abstract Objectives Type Sponsors
Sl.No. Title Place of Publication ISBN No. Month Year
Sl.No. Type of Program Role Name of Program Title of Paper Date Organising Institution Level
1 Conference Presenter Convergence 2020 Winning Through Service Excellence: Theory And Practice Towards a theory of well-being in digital sports viewing behavior- A transformative service research approach 18/12/2020 Jagdish Sheth School of Management (IFIM) Bangalore International
2 Conference Presenter International Conference on Post Pandemic Business and Institutional Implications: An exploration by corporates and academics The Moderating Effect of Risk Aversion in Determining the Financial Well-Being among Working Young 27/07/2020 FISAT Business School, Ernakulam International
3 Conference Presenter MARKCON 2020 Consumer Value Perception of Online Meat Purchase in Emerging markets 09/01/2020 Indus Business Academy International
Sl.No. Title of the Program Name of the Program Date Name of the Institution
Sl.No. Title Genre Producer Copyrights
Sl.No. Title Guide Name Institution Month Year
Sl.No. Title Name of Student Institution Month Year
Sl.No. Title of Invention Inventor(s) Filing Date
Sl.No. Name of the Research Project Investigator(s) Sponsors Internal/External
Sl.No. Name of the Conference/Seminar Name of Organiser Level Date
Sl.No. Name of the Workshop/FDP/Training programme Name of Oraganiser Level Date
1 Orientation Programme Christ University 05/08/2019
2 Pedagogical Leadership Sharpening the Saw and Digitization of Pedagogy Christ Institute of Management 20/05/2019
3 Case Method of Teaching IIM Tiruchirappalli National 13/05/2019
Sl.No. Name of the Awards/Achievements/Others Description Organisation Month/ Year

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